Privacy Policy

Who we are

This website is operated by Renewnyforce, an independent workplace ergonomics consultancy based in Auckland, New Zealand. In this policy, "we", "us", and "our" refer to Renewnyforce. For the purpose of applicable data protection laws, we act as the controller of the personal information described here.

Our registered place of business is 286 Mt Wellington Hwy, Mount Wellington, Auckland 1060, New Zealand. You can reach us by telephone on +64 800 44 44 88, or through the contact form on this website.

We provide general, educational information about workplace ergonomics. We are committed to handling personal information responsibly and only to the extent needed to operate our website and respond to enquiries.

Information we collect

We aim to collect as little personal information as possible. The categories of information we may process include:

Contact details you provide. When you complete the contact form, we collect the name, email address, and message content you choose to submit, together with your confirmation of the privacy terms.
Communications. If you email or call us, we keep a record of that correspondence so we can respond and maintain continuity.
Technical information. Like most websites, our hosting environment may record limited technical data such as browser type, approximate region, and pages visited. Where this is collected through optional cookies, it only happens with your consent.

We do not intentionally collect special categories of data, and we ask that you do not include sensitive personal details in your messages. Please share only the information needed for us to help with your enquiry.

How we use information

We use the information described above for clearly defined purposes:

To respond to your enquiry and arrange a conversation or session.
To provide the general information and services you have asked about.
To maintain records of our communications and any agreed arrangements.
To understand, with your consent, how our website is used so we can improve it.
To meet legal, accounting, and record-keeping obligations that apply to us.

We do not sell personal information, and we do not use it to make automated decisions that produce legal or similarly significant effects.

Lawful basis for processing

Where data protection law requires a lawful basis, we rely on the following:

Consent for optional analytics cookies and for any marketing communications you specifically request. You may withdraw consent at any time.
Legitimate interests in responding to enquiries, operating our website securely, and keeping appropriate business records, balanced against your rights and expectations.
Performance of an arrangement when you ask us to provide a consultation or related service.
Legal obligation where we must retain certain records to comply with applicable laws.

We treat your information as confidential and share it only where necessary:

Service providers who help us operate, such as website hosting and email providers. These parties process information on our instructions and under appropriate safeguards.
Professional advisers such as accountants, where reasonably required.
Authorities where we are legally required to disclose information.

If any provider is located outside New Zealand, we take reasonable steps to ensure your information remains protected to a comparable standard, including through contractual safeguards where appropriate.

How long we keep your information

We keep personal information only for as long as needed for the purposes set out in this policy. As a general guide:

Enquiry messages that do not lead to an arrangement are usually kept for up to twelve months, then deleted.
Records relating to a consultation or service are generally retained for up to seven years to meet accounting and legal requirements.
Optional analytics information is retained for the period described in our Cookie Policy.

When information is no longer required, we delete it securely or anonymise it so it can no longer be linked to you.

Security measures

We take reasonable technical and organisational steps to protect personal information against loss, misuse, and unauthorised access. These include serving this website over an encrypted HTTPS connection, limiting access to information on a need-to-know basis, and choosing reputable providers for hosting and email.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you share information with us at your own discretion.

Your rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access to a copy of the information we hold about you.
Rectification of inaccurate or incomplete information.
Erasure of your information in certain circumstances.
Restriction or objection to certain processing.
Portability of information you provided to us, where applicable.
Withdrawal of consent at any time, without affecting earlier processing.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data protection authority, such as the Office of the Privacy Commissioner in New Zealand.

Cookies

We use a limited set of cookies to keep this website working and, with your consent, to understand how it is used. You can manage your preferences at any time through the cookie banner. For full details, please read our Cookie Policy.

Children's privacy

This website is intended for a general professional audience and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the review date shown at the top of this page. We encourage you to review this policy periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch:

Renewnyforce
286 Mt Wellington Hwy, Mount Wellington, Auckland 1060, New Zealand
Telephone: +64 800 44 44 88
Email: inquiry@renewnyforce.world

This page provides general information about our privacy practices and does not constitute legal advice.